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FREQUENTLY ASKED QUESTIONS

  • What payment methods do you accept?
    We accept credit/debit cards, PayPal, and other secure payment gateways. 

  • Is my payment information secure?
    Absolutely! We use encrypted and secure payment gateways to protect your personal and financial information.

  • Can I use multiple payment methods for one order?
    Unfortunately, we only allow one payment method per order at this time.

  • Why was my payment declined?
    Payments can be declined due to insufficient funds, incorrect card details, or restrictions from your bank. Please contact your bank for more information.

  • Will I receive a receipt for my purchase?
    Yes, once your order is placed, a receipt will be emailed to you immediately.

  • What is your return policy?
    We only accept returns for defective or damaged products. Please contact us within [2 days] of receiving your order.

  • Can I return a custom product?
    Unfortunately, custom-made products cannot be returned unless they are defective or incorrect.

  • How do I initiate a return?
    Please email us at [siaagifashions@gmail.com] with your order number, photos of the issue, and a brief explanation.

  • Who pays for the return shipping?
    If the product is defective or incorrect, we will cover the cost of return shipping.

  • How long does it take to process a return?
    Returns are typically processed within [30 days] after we receive the item.

  1. Do you ship internationally?
    Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location.

  2. How much does shipping cost?
    Shipping costs depend on the destination and the weight of your order. The total shipping cost will be calculated at checkout.

  3. How long does shipping take?
    Standard shipping usually takes [3-7 business days]. Please allow additional time for international orders.

  4. Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email.

  5. What should I do if my order is delayed or lost?
    Please contact us at siaagifashions@gmail.com with your order number, and we’ll assist you in resolving the issue.

  6. What happens if I receive the wrong product?
    Please contact us immediately with a photo of the incorrect item, and we’ll send you the correct product at no additional cost.