Return & Refund Policy

Effective Date: [Insert date]
Last Updated: [Insert date]

1. Print-On-Demand Nature of Products

Because our products are fulfilled on demand via Gelato, each item is individually printed and packed once your order is placed. As such:

  • We do not accept returns simply because you changed your mind, ordered the wrong size, colour or style, or the item didn’t match your expectations in some subjective way. This is due to the custom-production nature of the items. Gelato Support+1

  • We strongly recommend you check sizes, design previews, and shipping details carefully before placing an order.

2. Quality Guarantee & Defective Items

We want you to be fully satisfied with your purchase. In line with Gelato’s policy: Gelato Support+1

  • If the product is defective, damaged on arrival, or materially incorrect (wrong design, missing items, etc.), please contact us within 30 days of the estimated delivery date.

  • Provide your order number, a description of the issue, and clear photos of the defect or damage.

  • If the claim is validated, we will either arrange a replacement order at no extra cost, or issue a refund if a replacement is not feasible or you prefer not to wait.

3. Lost or Undelivered Orders

  • If your order is lost in transit, please contact us within 30 days from the estimated delivery date. We will investigate with the fulfilment partner and coordinate a replacement shipment where possible. Gelato Support

  • If a parcel is returned to sender due to wrong/insufficient address, unclaimed delivery, or recipient rejection, you may need to place a new order. We can refund the product cost (excluding shipping) for the new order if requested and validated.

4. Colour & Print Variations

Because of the nature of print-on-demand production (different machines, materials, environmental factors), slight variations in colour, texture or finish may occur. These minor differences are not covered under our defect policy. Gelato Support+1

5. How to Submit a Claim

To request a replacement or refund:

  1. Email us at [insert your support email] with subject: “Return/Refund – Order #[order number]”.

  2. Include: order number, description of issue, photographs (if applicable), and whether you prefer a replacement or refund.

  3. Our team will respond within [insert timeframe, e.g., 3 business days] and guide you through next steps.

6. Refunds

  • If a refund is approved, it will be issued to your original payment method within [insert timeframe, e.g., 5–10 business days], subject to your bank or payment provider’s processing times.

  • Note: Shipping fees, duties/taxes paid, or other third-party costs may not be refundable unless we determine they were due to our error.

7. Exchanges

Since items are custom-produced and printed on demand, we do not offer standard exchanges for size/colour changes. If you need a different size or colour, you must place a new order. If the original item is defective, we will handle that under Section 2.

8. Policy for International Orders

  • For international deliveries, duties, taxes or customs fees may apply and they are the responsibility of the recipient.

  • The lead times for replacement deliveries may be longer due to customs clearance or local carrier delays.

  • Some jurisdictions may have regulatory return rights that override this policy — if applicable, we will handle as required by local law.

9. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. We will post any changes on this page with the updated “Last Updated” date. Your continued use of the website or making a purchase after such changes constitutes acceptance of the new policy.

10. Contact Us

If you have any questions, concerns or need assistance with a return claim, please contact us:
📧 Email: [siaagifashions@gmail.com]
🌐 Website:[www.siaagifashion.com/