Shipping Policy

Effective Date: 21-10-2025

1. Processing Time
All orders placed with SIAAGI FASHION are produced on demand via Gelato’s global fulfillment network. Since each item is made especially for you, please allow 1–3 business days for order production before your item is shipped.

2. Shipping Methods & Delivery Time
We offer multiple shipping options depending on your destination and urgency.

  • Standard/Economy: Typically 2–4 business days for domestic delivery and 4–6 business days for international delivery. support.gelato.com+2support.gelato.com+2

  • Express/Priority: For faster delivery where available.
    Please note: Delivery time estimates include production + transit time. The actual delivery time may vary based on product type, destination country, shipping method, and local logistics. support.gelato.com+1

3. Shipping Rates
Shipping costs are calculated based on your destination, the product type, and the selected shipping method. Many of our items use a flat-rate shipping model, particularly within defined regions. support.gelato.com+1
At checkout you will see the shipping cost and estimated delivery time before you pay.

4. International Shipping & Duties
We ship to most countries worldwide using Gelato’s local / global production and shipping network. Gelato+1
Please note: International orders may be subject to import duties, taxes or customs fees depending on the destination country. These are the responsibility of the recipient and cannot always be predicted by us.

5. Production Location & Routing
Gelato routes production to the facility closest to your delivery address in order to reduce shipping times, costs, and carbon emissions. support.gelato.com+1
Because of this, your parcel may ship from a location outside your country of residence, depending on availability and logistical efficiency.

6. Tracking Your Order
Once your order is processed and shipped, you will receive a tracking number via email. You can use this to monitor your parcel’s progress.
If you do not receive a tracking update within the expected timeframe, please contact us at [insert your support email] for help.

7. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. Mistyped or incomplete addresses may delay delivery or cause parcel return.
Some countries / carriers have special address requirements (character limits, local language fields, etc.). support.gelato.com+1

8. Shipping Damage / Lost Packages
We work with Gelato’s logistics partners to ensure reliable packaging and handling. If your parcel arrives damaged, or is lost in transit, please contact us within 48 hours of receiving (or of the estimated delivery date) so we can assist you through the claims process.
Please include photos of the packaging and the item, along with your order number.

9. Changes to This Policy
We reserve the right to update our shipping policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.